Privacy

 

Last Updated: September 2025

At The Tranquil Soul, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and engage with our holistic wellbeing coaching services.

By using our Site and services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, and billing details when you book a session or contact us.

  • Session Information: notes or details shared during coaching sessions (kept confidential and securely stored).

  • Technical Data: including IP address, browser type, operating system, and cookies to improve website functionality and user experience.

  • Payment Information: processed securely through third-party payment providers; we do not store full credit/debit card details.

2. How We Use Your Information

Your information may be used to:

  • Provide and manage coaching services.

  • Process payments and bookings.

  • Communicate with you about sessions, updates, or resources.

  • Improve our website and services.

  • Comply with legal or regulatory requirements.

We will never sell, rent, or trade your personal information to third parties.

3. Confidentiality in Coaching

All personal details and session content are treated with strict confidentiality. Information will not be disclosed without your consent, except:

  • Where required by law.

  • If there is a risk of harm to yourself or others.

4. Cookies & Website Use

Our Site may use cookies and similar technologies to enhance browsing and track anonymous usage statistics. You can adjust your browser settings to decline cookies if you prefer, though this may affect website functionality.

5. Data Storage & Security

  • We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.

  • Information is only retained for as long as necessary to provide services or as required by law.

6. Third-Party Services

We may use third-party tools (e.g., payment processors, scheduling platforms, email services). These providers have their own privacy policies and are responsible for the information they process.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your data, subject to legal obligations.

  • Withdraw consent for certain uses of your data.

To exercise these rights, please contact us directly.

8. Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our Site indicates acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

The Tranquil Soul